Return & Exchanges

Returns & Exchanges — BagzMarket

We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

Return & Exchange Window
- Returns and exchanges are accepted within 7 days of delivery.
- Items must be unused, unwashed, and in their original packaging with all tags attached.

Non-Returnable Items
- Sale items, discounted products, and gift cards cannot be returned or exchanged.
- Customized or personalized items are non-returnable.

How to Request a Return or Exchange
1. Contact our support team at [your email/WhatsApp] with your order number.
2. State whether you want a return or exchange and the reason.
3. We will provide return instructions and courier details.

Refunds
- Refunds are processed within 5–7 business days after we receive the returned item.
- Refunds are issued to the original payment method only.

Return Shipping Costs
- Return shipping is the responsibility of the customer unless the item is defective or incorrect.

Important Notes
- We reserve the right to refuse returns if the product shows signs of use or damage.
- Exchanges are subject to product availability.